Subscription FAQ

SIT. STAY. SAVE.When you set up a subscription with Buckley, you’re committing to feeding your dog the best. We think you should be rewarded for that. Save 10% on every recurring order and receive consistent, worry-free delivery to your door. Don’t risk running out of dog food. Subscribe today and we’ll take care of the rest.

How does the subscription service work?

Save money on the dog food, treats and supplements you purchase regularly. Our subscription service is intended to provide a customizable and convenient plan that ships your Buckley products automatically on an interval that works for you. You can easily alter your subscription by adding one-time or recurring items, skipping a shipment, and updating your account information.

How much food do I need to order?

It depends! We offer several sizes and subscription intervals to best fit your needs. Subscriptions can be created on a 4-week, 6-week or 8-week schedule. Use the table below to determine what size bag of Liberty Fresh works best for you:

Dog’s Weight	Cups/Day	4lb. Bag	11 lb. Bag	24 lb. Bag
< 10 lbs.	¼ – 1	15 – 60 days	41 – 168 days	91 – 364 days
10 – 20 lbs.	1 – 1 ½	10 – 15 days	28 – 42 days	60 – 91 days
20 – 30 lbs.	1 ½ – 1 ¾	8 – 10 days	24 – 28 days	52 – 60 days
30 – 40 lbs.	1 ¾ – 2 ¼	6 – 8 days	18 – 24 days	40 – 52 days
40 – 60 lbs.	2 ¼ – 3	5 – 6 days	14 – 18 days	30 – 40 days
60 – 80 lbs.	3 – 4	4 – 5 days	10 – 14 days	22 – 30 days
80 – 100 lbs.	4 – 5	3 – 4 days	8 – 10 days	18 – 22 days

When will my subscription ship?

Your products will ship within 24 hours from when your order is processed. You will receive an email when your order is processed and an email with the tracking number once your order has shipped.

How do I make changes to my subscription?

You can alter your subscription interval, skip an order, add a recurring or one-time item and make subscription changes through your account page. Please note that changes need to be made 3 days prior to your order processing date.

How do I add additional items to my subscription?

You can add items to your subscription through your account page. You can also check the box “Add to an existing subscription?” on each product page as you are adding the item to your cart.

I’m not sure what food to subscribe to. What would you recommend?

Check out or Food Recommender to find the best products for your dog!

How do I cancel my subscription?

You can cancel your subscription through your account page.

How do I change my delivery address?

You can change your delivery address through your account page.

I need my subscription order sooner than I originally thought! How can I change the ship date?

To change the ship date for your order, go to your account dashboard.
Click the Subscriptions tab.
Click the View / Edit button next to your subscription.
You can change your next order date at any time via the Change Next Shipping Date menu within your subscription details.

We have too much food this month! How can I skip this month's delivery?

To increase the quantities in your order, go to your account dashboard.
Click the Subscriptions tab.
Click the View / Edit button next to your subscription.
Click the Skip Next Order button in the Actions menu.
Your next renewal will be skipped.
Your next order date will be reflected in your subscription details.
You can change your next order date at any time via the Change Next Shipping Date menu within your subscription details.

Will I receive an email before my subscription is set to process?

Yes, you will receive an email before your renewal order is placed.

Not receiving our emails? Try checking your spam folder.

I received a payment error. I've already cleared things up with my credit card company. Will my order process?

If your renewal payment method fails, you will receive an email notification and we will attempt to retry your payment method again automatically. Your email notification details when we will attempt to retry the charge. If you do not wish to wait you can click the pay now link in the email to manually renew your subscription. You can also manually renew your subscription within your account dashboard.

Need more help, try our Support page.

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